FREQUENTLY ASKED QUESTIONS

Q: How long will my order take?

Rest assured, we are doing everything we can to get your order to you in a jiffy. We understand how excited you must be to start blending with our portable blender, and we appreciate your understanding and support.

Q: What is your returns procedure?

We want to make the return process as easy as possible for you. Here's what you need to know: 30-Day Return Policy: You have 30 days after receiving your item to request a return. This gives you plenty of time to make sure it's exactly what you wanted. Item Condition: To make a return, make sure your item is in tip-top shape. It must be in the same condition as when you received it – unworn or unused, with all the tags intact, and in its original packaging. Proof of Purchase: Hold onto that receipt or proof of purchase. It's your ticket to a smooth return process. Contact Us: Ready to start the return? Just reach out to us, and our friendly team will guide you through the next steps. If your return is accepted, we'll provide you with a return shipping label and clear instructions on where and how to send your package back to us. Please note that we can only accept items that have been requested for return, so make sure to reach out before sending anything back to us.

Q: Do you offer exchanges?

If you want to exchange your item, the fastest way to make it happen is to return your item you currently have. Once your return is accepted, you can then go ahead and make a separate purchase for the new item. Easy peasy! This way, you can swiftly get your hands on the item you're really after without any delays. We're all about making things convenient for you!

Q: How are refunds actioned?

Once we receive and inspect your return, we'll be sure to keep you in the loop as to whether your refund is approved or not. If approved, you'll be automatically refunded on your original payment method. We want to make sure you're aware that after we process the refund on our end, it might take a bit of time for your bank or credit card company to do their magic and show it on your statement. But don't worry, they'll get there eventually. Patience is key! In the unlikely event that more than 15 business days have passed since we approved your return and you still haven't received your refund, we're here to help. Just drop us a line and we'll dive right in to assist you.

Question 1

HOW LONG WILL MY ORDER TAKE?

Answer

Once your order has been placed, please allow 1-2 working days for us to process your order. Once processed, your order will then be shipped from one of our global warehouses. This is dependent on stock within each warehouse and, where possible, the closest to your location. Due to the trending popularity of our blenders, orders are currently taking approximately 10-14 working days for your order to arrive. Please keep in mind that these timeframes are estimates, given the current high demand, and during peak seasons (like Christmas), shipping may be slightly longer. If you have any questions, please do not hesitate to get in contact with our team, who will be happy to answer any queries you may have.

Question 2

WHAT ABOUT CUSTOM CHARGES AND TAXES?

Answer

When you receive your order from Fresh Juice Blenders, please note that you may need to pay for duties and taxes. If you are buying one of our blenders from outside of the UK, then please be aware that you maybe subjected to import taxes, duties, and any other customs fees. These charges and taxes are your responsibility, and Fresh Juice Blenders cannot cover them for you. Please note that customs departments in your country may cause delays, but we are here to help if you have any questions.

Question 3

WHAT IF MY ORDER GETS LOST OR RETURNED TO YOU?

Answer

We understand that sometimes things can go wrong with shipping. That’s why all of our orders are sent via tracked shipping and handling. If your package gets stuck at customs, gets sent back, or even goes missing in transit, we'll send you a brand-new blender with faster shipping and full tracking, if possible. All parcels are sent recorded through EVRI, and each order will have a tracking number. If your parcel hasn't arrived within 7-10 working days, please get in contact with the team and we will be happy to chase your parcel for you. Please make sure you choose a delivery address where someone can receive your order—or at least have a safe spot to drop them. If no one’s home, they’ll leave it outside, and while we trust EVRI's tracking, Fresh Juice Blenders can’t be held responsible if your package decides to wander off after it’s marked as delivered. While the postal service is outside of our control, here at Fresh Juice Blenders, we're committed to making your experience with us as smooth and hassle free as possible.

Question 4

HOW LONG WILL MY ORDER TAKE?

Answer

Once your order has been placed, please allow 1-2 working days for us to process your order. Once processed, your order will then be shipped from one of our global warehouses. This is dependent on stock within each warehouse and, where possible, the closest to your location. Due to the trending popularity of our blenders, orders are currently taking approximately 10-14 working days for your order to arrive. Please keep in mind that these timeframes are estimates, given the current high demand, and during peak seasons (like Christmas), shipping may be slightly longer. If you have any questions, please do not hesitate to get in contact with our team, who will be happy to answer any queries you may have.

Question 5

WHAT ABOUT CUSTOM CHARGES AND TAXES?

Answer

When you receive your order from Fresh Juice Blenders, please note that you may need to pay for duties and taxes. If you are buying one of our blenders from outside of the UK, then please be aware that you maybe subjected to import taxes, duties, and any other customs fees. These charges and taxes are your responsibility, and Fresh Juice Blenders cannot cover them for you. Please note that customs departments in your country may cause delays, but we are here to help if you have any questions.

Question 6

WHAT IF MY ORDER GETS LOST OR RETURNED TO YOU?

Answer

We understand that sometimes things can go wrong with shipping. That’s why all of our orders are sent via tracked shipping and handling. If your package gets stuck at customs, gets sent back, or even goes missing in transit, we'll send you a brand-new blender with faster shipping and full tracking, if possible. All parcels are sent recorded through EVRI, and each order will have a tracking number. If your parcel hasn't arrived within 7-10 working days, please get in contact with the team and we will be happy to chase your parcel for you. Please make sure you choose a delivery address where someone can receive your order—or at least have a safe spot to drop them. If no one’s home, they’ll leave it outside, and while we trust EVRI's tracking, Fresh Juice Blenders can’t be held responsible if your package decides to wander off after it’s marked as delivered. While the postal service is outside of our control, here at Fresh Juice Blenders, we're committed to making your experience with us as smooth and hassle free as possible.

Question 7

HOW LONG WILL MY ORDER TAKE?

Answer

Once your order has been placed, please allow 1-2 working days for us to process your order. Once processed, your order will then be shipped from one of our global warehouses. This is dependent on stock within each warehouse and, where possible, the closest to your location. Due to the trending popularity of our blenders, orders are currently taking approximately 10-14 working days for your order to arrive. Please keep in mind that these timeframes are estimates, given the current high demand, and during peak seasons (like Christmas), shipping may be slightly longer. If you have any questions, please do not hesitate to get in contact with our team, who will be happy to answer any queries you may have.

Question 8

WHAT ABOUT CUSTOM CHARGES AND TAXES?

Answer

When you receive your order from Fresh Juice Blenders, please note that you may need to pay for duties and taxes. If you are buying one of our blenders from outside of the UK, then please be aware that you maybe subjected to import taxes, duties, and any other customs fees. These charges and taxes are your responsibility, and Fresh Juice Blenders cannot cover them for you. Please note that customs departments in your country may cause delays, but we are here to help if you have any questions.

Question 9

WHAT IF MY ORDER GETS LOST OR RETURNED TO YOU?

Answer

We understand that sometimes things can go wrong with shipping. That’s why all of our orders are sent via tracked shipping and handling. If your package gets stuck at customs, gets sent back, or even goes missing in transit, we'll send you a brand-new blender with faster shipping and full tracking, if possible. All parcels are sent recorded through EVRI, and each order will have a tracking number. If your parcel hasn't arrived within 7-10 working days, please get in contact with the team and we will be happy to chase your parcel for you. Please make sure you choose a delivery address where someone can receive your order—or at least have a safe spot to drop them. If no one’s home, they’ll leave it outside, and while we trust EVRI's tracking, Fresh Juice Blenders can’t be held responsible if your package decides to wander off after it’s marked as delivered. While the postal service is outside of our control, here at Fresh Juice Blenders, we're committed to making your experience with us as smooth and hassle free as possible.

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